| Reservations |
| How do I make a hotel reservation? |
| Are taxes included in the rate? |
| Do I need a reservation number to confirm my booking? |
| Do I need to prepay or use a credit card to guarantee my reservation? |
| How long does it take for 24-Hotel to send me my confirmation? |
| Do I need to pay deposit when I check in? |
| What can I do to minimize problems with my reservation? |
| The receptionist does not have my reservation. What should I do? |
| Can I specify where I would like my room located (specific floor, near the pool, etc.)? |
| How far in advance can I make a reservation? |
| Can I make a reservation directly through the hotel? |
| What is 24-Hotel's cancellation policy? |
| The internet rate is listed in CNY(RMB),what kind of currency will charged by Chinese hotel? |
| Are your hotel rates per room or per person? |
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| Hotel Information |
| What types of rooms can I reserve? |
| Do I have to pay extra if I bring my child? |
| Is breakfast included in the room rate? |
| What services do hotels in China offer? |
| Do hotel rooms in China have internet access? |
| Do all hotels have English speaking staff? |
| Is the tap water in Chinese hotels drinkable? |
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| Reservations |
| How do I make a hotel reservation? |
| There are three ways to get the same great prices on your hotel room: |
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Go online at www.24-Hotel.com . Enter your request and contact information via our automated order system. |
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Email us at infox@24-hotel.com.cn with your request and contact information. We will respond to you within 24 hours with our search results. |
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Fax your request and contact information at +86-10-6332-4281. We will respond to you within 24 hours. |
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| Are taxes included in the rate? |
| 24-Hotel's China room rates are inclusive of taxes and fees, with the exception of Hong Kong hotels and a few 5 star mainland hotels. You should carefully read your reservation summary for your hotel's specific policy. |
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| Do I need a reservation number to confirm my booking? |
| Your order confirmation will carry an 24-Hotel tracking number that you should use when contacting us. In most cases, hotels in China do not issue reservation numbers to guests. They only ask you to show the hotel receptionist your passport when checking in. Should the hotel need additional information, we will include it in your confirmation email. |
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| Do I need to prepay or use a credit card to guarantee my reservation? |
| If a room guarantee is required, it will be paid directly to the hotel at check-in. Under certain situations the hotel will require an advance room guarantee: |
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In peak season. |
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You require a late check-in. This time varies by hotel. |
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If have made a special request of the hotel. |
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You are booking a Hong Kong hotel, which usually require a credit card to guarantee one night's room charges. |
If a room guarantee is required, we will tell you at the time you make your reservation. All methods enjoy the same great room prices. Know that we will strictly protect your credit card information.
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| How long does it take for 24-Hotel to send me my confirmation? |
Many hotels provide us with direct electronic access to their reservation systems,thereby allowing us to give you instant confirmation of your reservation. For those hotels without this facility, 24-Hotel must contact them and can generally confirm your reservation within 30 minutes. If your reservation is made after 6 pm (China time) or on a holiday, the confirmation may be delayed until the next morning when the hotel day staff is on duty. You can also check your reservation status online at My Booking Status
If you want to reserve a room far in the future, it may be that the hotel has not yet issued the rates. In this case, we can reserve the room now and get your approval later when the rates become available. |
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| Do I need to pay deposit when I check in? |
| Hotels in China always require a deposit. Cash One is to give it to the receptionist when you check in. The amount will be slightly more than your total reservation charge. For example, if you pay cash and book two days, they may ask for 3 days' deposit. Although some international customers may not like this policy, know that this is a standard procedure in China and that the hotel will only hold back the agreed upon amount at check-out time. |
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| What can I do to minimize problems with my reservation? |
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Ensure that all information you provide is accurate. |
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If you will require a late check in, note your arrival time in the comments section of the reservation form. It is possible the hotel will require a credit card guarantee. |
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Make sure that your reservation for the full term of your stay. If you later find that you need to extend your stay, contact us first so that you will be charged at our low preferential rate, not the hotel's full desk rate. |
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| The receptionist does not have my reservation. What should I do? |
| You should immediately contact 24-Hotel at +86-10-63324282 and allow us to negotiate with the hotel on your behalf. The most common problems are with incorrectly entered names and late arrivals. Trust 24-Hotel's customer service agents to correct any problems that may arise with your reservation. |
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| Can I specify where I would like my room located? (specific floor, near the pool, etc.) |
| Please note your preferences on the reservation form and we will inform the hotel. While the hotel staff will do their best to accommodate your requests, they will be subject to availability.
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| How far in advance can I make a reservation? |
| You can reserve your room up to 90 days in advance. Note that many Chinese hotels do not issue prices far in advance. In those cases, we will confirm your price range, reserve a suitable room and confirm the final price with you when it is released. |
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| Can I make a reservation directly through the hotel? |
| The rates listed at 24-Hotel are only available through our web site. If you would like to personally reserve your room, you should contact the hotel directly, but be prepared to pay an additional 20% to 50% above 24-Hotel's great rates. |
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| What is 24-Hotel's cancellation policy? |
| In most cases, cancellations are free of charge if they occur within the specified period. If it is the peak season or some other circumstance: usually requires the payment of a cancellation fee. Please read carefully the terms and conditions noted in your reservation's confirmation email for specific times and dates. |
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| The internet rate is listed in CNY(RMB),what kind of currency will charged by Chinese hotel? |
| You should check the accuracy of the CNY rate listed in your confirmation email. This will be the amount the hotel will charge you. |
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| Are your hotel rates per room or per person? |
| In China, the majority of hotel rates are per room. However, a small number are per person. We will tell you when you make your reservation. |
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| Hotel Information |
| What types of rooms can I reserve? |
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Single Room - Includes one queen-size bed, accommodating one person. |
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Twin Room - Includes two single beds, accommodating two people. |
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Double Room - The room includes one double bed (or king-size bed), accommodating two people. |
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Triple Room - Includes three single beds, accommodating three people. |
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Suite - Includes a sitting room and one or more bedrooms. |
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| Do I have to pay extra if I bring my child? |
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Children under 12 years old can usually share a room with their parents for free. However, there is often a charge if you need an extra bed brought to the room. |
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For children under 2 years old, a crib will usually be provided free of charge by the hotel. |
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| Is breakfast included in the room rate? |
| If there is a coffee mug symbol next to the room rate listed on the website, breakfast is included. The number in the mug indicates the number of meal vouchers the hotel will give you. If no breakfast is included, you can make arrangements with the receptionist when you check in. |
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| What services do hotels in China offer? |
| Most Chinese hotels have comfortable and convenient facilities. The majority of foreigners stay at 4 star and above hotels, which are more like a foreign hotel or motel. Their locations are convenient and safe. They offer good service and better amenities that lower ranked hotels. Most 5 star hotels have a swimming pool and medical centers. Services offered by 3 star and above hotels usually include: |
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Air-conditioned rooms with color TV, telephone, refrigerator and private bathroom. |
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24 hour room service. |
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Business and ticketing centers. |
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Better hotels have restaurants, bars, banquet halls, meeting rooms, beauty parlors, massage centers and saunas. |
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| Do hotel rooms in China have internet access? |
| This situation is improving all the time. All 5 star hotels and many 4 star hotels have internet access in their guestrooms. In addition, almost every 3 star and above hotel has a business center with computers and internet access. |
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| Do all hotels have English speaking staff? |
| Hotels that cater to foreign customers all have English speaking staff. You will usually find them working at the front desk. |
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| Can I drink the hotel's tap water? |
| Although some luxury hotels claim that their tap water is purified and safe to drink, it is always safest to only drink bottled or boiled water. 4 and 5 star hotels will provide bottled water in the rooms, as well as a tea kettle to boil water. At 3 star and below hotels, a thermos bottle of boiled water will usually be brought to your room. The floor attendant will change the water each day. |
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