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1. Registration application for membership
You can directly register on-line to be a member. After carefully reading the membership agreement, please fill in your name, telephone, E-Mail, address and other detailed information that are the evidence by which we can serve you afterwards, so you must ensure the correctness of contents of registration.
Likewise, non-members can also book hotel and enjoy the preferential price, but they cannot benefit from accumulative points.
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2. Enquiry about hotel
There are two ways how you can make enquiry about hotel, so you can start right on our homepage.
1. On homepage, you choose the destination city , you will see all the hotels in the city.
2. On homepage, you type in the name or address of the hotel in search frame, click [GO] key , you can find out all the hotels whose names or addresses include the information typed.
You can see more information by choosing the hotel to be booked (click on the name of the hotel). |
3. Hotel reservation
On the page of
detailed information about hotel, you can see the prices and
all services to be offered. If you decide to book this hotel,
just click [Book Now] at the upper-right corner of the
page and enter new page on which you can get daily price for every
type of guest room within one week from the date of check-in.
At the bottom of the page, the member can type in the type of
room to be booked, quantity, date of check-in, date of
check-out, special requirements, etc.; for members of
24-Hotel, they are required to give telephone (or membership
card No.) and password, and non-members need to provide their
name, telephone, e-mail, nationality, password for enquiry,
etc. After confirmation, the page will show reservation
number, contents, price and contact information of guest and
so on. After [reservation confirmation] is clicked, a prompt
box appears and indicates the member's reservation information
that is finally confirmed and submitted.
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4. Reservation enquiry * changes
After hotel reservation, the member can check reservation result via home page. After typing in your telephone (or membership card No.) and password, you can see your hotel reservation form, if the result displays as under confirmation, this means that reservation is not finally successful yet; if the result shows as confirmed, this means that you have made successful reservation.
24-Hotel allows the members cancel their hotel reservation because they cannot check in the hotel on schedule due to changes of travel. You can cancel or change the contents of reservation by clicking [cancel] or [changes] key on the right of the above-mentioned page.
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5. Settlement of payment
24-Hotel provides two ways of payment for hotel reservation, one is payment at reception (payment is paid when the guest arrives at the hotel), and another is payment collecting by 24-Hotel (prepaid payment). The guests can choose one appropriate way of payment as required. After the hotel reservation is finished, the reservation form will give the price of guest room in USD and RMB respectively.
In view of the possible changes of exchange rate in the hotels, prices are given in USD for information only and final payment must be settled in RMB.
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6. Confirmation of signed contract / member's accumulative points
After the member books the hotel via 24-Hotel and check in, 24-Hotel will write the accumulative points into the member's consumption record. Confirmation of signed contract will be completed at the beginning of next month from the date of check out. Confirmed result will be sent to the member by E-mail, the member can get 1 point for 1 Yuan (RMB) consumed. For instance, if you consumed 386 Yuan, then you were recorded as 386 points. Members' accumulative points can be used in buying presents or booking guest rooms.
For more specific information, see How to use member's accumulative points.
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| Your reservation was done, we will call you back or
email you to confirm your reservation. | |
